Technical expertise and market-leading technology are vital, but these things only deliver real value if they come from an eDiscovery provider with your best interests at heart. Read on to learn six key qualities of a vendor you can trust.
As the scope of electronically stored information has exploded, so too has the number of service providers venturing into the field of eDiscovery.
For legal partners who are consistently in need of additional resources and support (which, if we’re frank, is the majority), choosing the right eDiscovery provider is a business-critical decision.
But with the best practices, leading technologies and regulatory landscape of litigation in a state of seemingly constant flux, this decision is becoming increasingly complex.
You need an eDiscovery provider that you can trust – an organisation that acts as an extension of your own team, and is just as invested in your success, with the right expertise and cutting-edge technologyto give you a competitive edge. In short, you need a partner, not a passenger.
Making the effort to methodically assess your service provider before signing on any dotted lines will quickly pay dividends in terms of the benefits alone.
Quality of client experience, operational effectiveness and cost predictability are all factors that can skyrocket or plummet depending on the calibre of your eDiscovery provider and the working relationship you have with them.
Here are six qualities to determine whether you’re dealing with an eDiscovery provider you can trust.
1. Tailored solutions
There is no one-size-fits-all eDiscovery solution, so if it seems like a prospective provider is uniformly shoehorning their clients into one single, rigid workflow, then look elsewhere.
The ideal service provider will take the time to be meticulous and achieve a thorough understanding of the unique needs and priorities of your team, before shaping end-to-end solutions around them.
2. Scalability
As many of you reading this will likely know from experience, as cases progress, those gigabytes of documents to sift through can become terabytes in a matter of days. That’s why the ability to responsively scale up (and down) as appropriate is of paramount importance if you want to remain productive and keep costs under control.
An eDiscovery provider worth investing in should have the technological capability and infrastructure to accommodate sudden expansions in the scope of a given case – that means being able to handle an influx of additional users, as well as the capacity to process a surge of data and documentation without seeing any significant slump in productivity.
