While we handle all data with utmost due diligence and care, some client documentation can be either commercially sensitive or high profile enough that we must challenge ourselves strategically in order to manage it. Read on for a recent example of how we did that in order to deliver a seamless, secure and value-added client service.
Project hosting with government-level security
Our client was involved in a high-profile litigation case and had a large amount of sensitive data that they wanted to be hosted in a dedicated environment with airtight security.
We discussed a range of potential options with the client, from which they eventually selected the following two-stage workflow, allowing for the review and redaction of sensitive documents before moving qualifying documents to the next stage of the project.
Step 1: Initial Filtering
We hosted the source data in a single-tenancy environment where the client had both exclusive use of the hardware and software, as well as a dedicated physical space in a London data centre.
Step 2: General Review
The client’s qualifying documents were then moved to a multi-tenanted system, where their data was kept separate from other projects by standard eDiscovery processes.
Dealing with highly confidential data
The client regarded the source data as both highly confidential, and highly commercially sensitive – in addition, this data was originally located outside of the EU.
The initial filtering of the data (first-pass review and redactions) needed to be completed on an isolated system with dedicated review software.
The client did not wish the data to sit alongside other client data in a multi-tenanted environment, so we waited for the data gleaned from this initial filtering to be cleared for confidentiality (or if appropriate, redacted) before transferring it to a standard multi-tenanted system.
This methodology allowed for both a high level of security during the filtering stage and flexibility once the data was transferred.
